Frequently Asked Questions
When will I get my order?
For every order, no matter what country you are purchasing from, we perform at our maximum to aim at having your product in your hands within 7-15 business days. However, to avoid any disappointments or inconveniences, (in case a purchased product was needed for a certain & specific date) we state that you should expect your purchase to arrive within 10-30 days. But, please note that for the past 4 years of business - we have had 85% of packages arrive to customers, regardless of the country, within 15 business days at maximum.
How to search products?Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please directly.
What is Buyer Protection?Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.